Frequently Asked Questions
What is VG and PG used in our E-liquid?
PG & VG are food-safe liquids that make up the bulk of our e-liquid or vape juice.
PG stands for 'Propylene Glycol' and VG stands for 'Vegetable Glycerine’. Almost all vape juices will contain a ratio of both ingredients. Propylene Glycol and is a synthetic organic compound that is used in food processing and pharmaceuticals. It is a clear, odourless, thin, and a slightly sweet tasting liquid. The Propylene Glycol we use is USP (Pharmaceutical) Grade and is of premium quality.
VG stands for Vegetable Glycerine and is a colourless, odourless, thicker liquid that is non-toxic. VG also has a slightly sweet taste. It is used in the food industry as an artificial sweetener as well as in pharmaceuticals.
Here at Vape Lab Group, we use only the highest quality ingredients consisting of VG, PG,
food-grade flavouring and nicotine.
What is an E-liquid?
‘E-liquid’ is the term used for the liquid inside a vape/e-cigarette, which produces both the flavour and vapour. E-liquid consists of two main components - Propylene Glycol (PG) and Vegetable Glycerin (VG).
Propylene Glycol and Vegetable Glycerin are the carriers of the flavour concentrates. VG is essentially used as the thickener, whereas PG does the opposite and is used as the thinner.
What does the VG/PG ratio mean?
You might have noticed that all of our E-Liquids mention VG/PG ratios.
Essentially, this refers to how thin or thick the e-liquid is. A higher PG ratio such as 70PG/30VG is quite a ‘thin’ liquid, which will typically give you a slightly harsher throat hit. A high VG ratio, such as 65VG/35PG is the one we prefer to use. It is often softer on the throat and will produce larger, more dense vapour production (clouds).
How do l choose the right flavour?
Here at Vape Lab Group, we offer a wide variety of flavours, in hopes that there is something for everyone!
While we are absolutely sure you will love our products, everyone’s preferences differ. So if you have feedback on any of our flavours, suggestions or recommendations, we would love to hear from you!
How long will it take to receive my order?
Standard shipping within Australia is 3-10 business days.
Please note these estimated shipping times do not include warehouse processing times.
How do we ensure you order is not damaged?
All e-liquids are placed inside padded post parcels. While we treat your order with care, we cannot guarantee that Australia Post will show the same courtesy. Therefore, we cannot be responsible for mistakes made by Australia Post including misdirected, lost or damaged shipments.
Can I cancel or modify my order?
You can cancel or change your order before its shipment by contacting us via email at email@example.com
In cases where we have already shipped your order, it can no longer be cancelled or modified.
Returns & Refunds
My product is faulty?
As e-liquids contain pharmaceutical and food grade ingredients and are considered a consumable product, we cannot accept returns or exchanges on these items. The only exception to this is in the case of a manufacturing defect as required by Australian Consumer Law (‘ACL’)
I received an incorrect item?
If we accidentally sent an incorrect item, please notify us as soon as possible and we will rectify the issue.
In some circumstance, we may request the incorrect item to be returned to us, in which case it must be in an unused condition.
Change of mind?
As e-liquids are a consumable product, they are non-refundable, and we cannot accept returns or exchanges on these items.
However, your feedback is important to us, so do not hesitate to contact us with any complaints, recommendations and suggestions.
How do I return a faulty item?
Please email us at firstname.lastname@example.org explaining the reason for the return and we will advise you on how to return a faulty product.
The item must be in an unused condition.