Refund policy

Faulty Products

As e-liquids contain pharmaceutical and food grade ingredients and are considered a consumable product, we cannot accept returns or exchanges on these items. The only exception to this is in the case of a manufacturing defect as required by Australian Consumer Law (‘ACL’)

Incorrect Item Received

If we have sent an incorrect item in an order, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us. The product must be in an unused condition and the return is at our discretion.

Change of Mind

As e-liquids are a consumable product, they are non-refundable, and we cannot accept returns or exchanges on these items. While we are absolutely sure you will love our products, everyone’s tastes differ. However, you are very important to us so if you do have feedback on any of our flavours, we’d love to hear from you.

Returning a defective or faulty item

Please email us at hello@vapelabegroup.com.au to explain the reason for the return and we will advise you on how to return a faulty product. The item must be in an unused condition and the return is at our discretion.