FREE SHIPPING: Free Australia-wide shipping on all orders over $50
Standard Shipping Australia Post - $8.95
Estimated shipping times:
Standard shipping within Australia - 3-10 working days
Please note these estimated shipping times do not include warehouse processing times.
Can I cancel or change my order before it ships?
You can cancel or change an order before it ships by contacting us via email on at firstname.lastname@example.org In some circumstances, we may have shipped the order before getting to your email.
We treat your order with care
All e-liquids are placed inside padded post parcels. While we treat your order with care, we cannot guarantee that Australia Post will show the same courtesy. Therefore, we cannot be responsible for mistakes made by Australia Post including misdirected, lost or damaged shipments
As e-liquids contain pharmaceutical and food grade ingredients and are considered a consumable product, we cannot accept returns or exchanges on these items. The only exception to this is in the case of a manufacturing defect as required by Australian Consumer Law (‘ACL’)
Incorrect Item Received
If we have sent an incorrect item in an order, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us. The product must be in an unused condition and the return is at our discretion.
Change of Mind
As e-liquids are a consumable product, they are non-refundable, and we cannot accept returns or exchanges on these items. While we are absolutely sure you will love our products, everyone’s tastes differ. However, you are very important to us so if you do have feedback on any of our flavours, we’d love to hear from you.
Returning a defective or faulty item
Please email us at email@example.com to explain the reason for the return and we will advise you on how to return a faulty product. The item must be in an unused condition and the return is at our discretion.
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